Delivery Process

All deliveries must be made on safe, stable, and accessible surfaces.

Southtowns Supply does not deliver onto:

• Soft, saturated, or muddy ground
• Snow- or ice-covered drop zones
• Steep or unstable slopes
• Areas that present unsafe operating conditions

Final delivery decisions rest solely with the delivery driver.

If conditions are deemed unsafe at time of arrival, placement may be adjusted or delivery declined.

Dump trucks carrying bulk materials are extremely heavy and may cause cracking, shifting, or surface damage.

Heavy truck access onto concrete or finished hard surfaces is not permitted unless a signed Property Access & Delivery Consent Agreement is on file.

If access is granted under signed consent, all risk of cracking, surface damage, or structural shifting is assumed by the property owner.

Customers requesting delivery beyond the curb or driveway (including lawn placement) must complete the Property Access & Delivery Consent Agreement.

Delivery vehicles may cause:

• Lawn rutting
• Soil compaction
• Ground disturbance
• Surface damage
• Irrigation disruption
• Material settling or spreading after drop

These risks are acknowledged and accepted under signed consent.

Drivers retain full discretion to refuse lawn access if ground conditions are unsafe.

Materials will not be placed in the street or on sidewalks unless:

• The property owner is present at time of delivery
• Placement is approved in person

Customer assumes responsibility for any municipal violations, citations, fines, or removal requirements resulting from placement at their request.

Customers are responsible for ensuring clear and safe access for delivery vehicles.

This includes, but is not limited to:

• Low or sagging power lines
• Overhanging branches
• Narrow, angled, or obstructed driveways
• Insufficient turning radius
• Parked vehicles, trailers, dumpsters, or obstacles
• Underground utilities or irrigation systems

Southtowns Supply reserves the sole right to determine whether a delivery site is safe and suitable.

If our driver arrives and delivery cannot be safely completed due to:

• Unsafe site conditions
• Blocked or restricted access
• Misrepresented site conditions
• Failure to complete required consent agreement

A $50 return/trip fee will be applied.

Delivery requests involving property access beyond standard curbside placement require a signed Property Access & Delivery Consent Agreement.

Without written consent on file, Southtowns Supply may:

• Limit placement to a safer alternate location
• Refuse access to certain surfaces
• Decline delivery entirely